Refund Policy

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

How to Start a Return

To initiate a return, please contact us at support@firekitshome.com.

If your return is approved, we will provide a return shipping label along with detailed instructions on how and where to send your package. Returns sent without prior authorization will not be accepted.

For any return-related inquiries, feel free to reach out to us at support@firekitshome.com.

Return Eligibility

To qualify for a return, your item must:

• Be in the same condition as received
• Be unworn or unused, with tags
• Be in its original packaging
• Include the receipt or proof of purchase

Please send returns to the following address:
2726 NW 72nd Ave Miami, FL 33122

Unfortunately, we do not accept returns on sale items or gift cards.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue.

Non-Returnable Items

Certain products cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized products
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

If you have any questions about whether your item is eligible for return, please contact us.

Refund Process

Once we receive and inspect your return, we will notify you about the refund approval status. If approved, a refund will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or credit card company.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@firekitshome.com.